Team Zuora
Meet the leaders who are driving the Subscription Economy®.
Team Zuora
Meet the leaders who are driving the Subscription Economy®.
Leaders
Meet Zuora’s leadership
Tien Tzuo
Tien Tzuo is the Founder and CEO of Zuora. Beginning in 2007, Tien evangelized the shift to subscription and service-based business models, coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tien created what became an award-winning monetization suite purpose-built for modern business, capable of powering any recurring revenue model, and to solve the complex billing structures they inherit. Before Zuora, Tien was one of the ‘original forces’ at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tien built its original billing system, later serving as Chief Marketing Officer (2003-2005), and Chief Strategy Officer (2005-2008). Tien is the author of the best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company’s Future – and What to Do About It.” published in 2018. As a leader in the Subscription Economy, Tien has been on the cover of Forbes AI and profiled in stories by Forbes, Fortune and the Wall Street Journal. He received the SIIA 2021 CODiE Lifetime Achievement Award in Business Technology and was named Entrepreneur of the Year by Ernst & Young in 2016 and CEO of the Year by The Silicon Valley Business Journal in 2018. He has spoken at the G-20 Summit, Web Summit, Dell World, and SaaStr. Tien holds a BS in Electrical Engineering from Cornell and an MBA from Stanford’s Graduate School of Business. He is a member of the board of directors of Network For Good and from July 2020 to July 2022 he was also a member of the board of directors of Vonage, which was acquired by Ericsson in July 2022.
Tien
Tzuo
Tzuo
Chairman,
Founder & CEO of Zuora
Todd McElhatton
Todd McElhatton serves as Zuora’s Chief Financial Officer and brings more than 25 years of corporate finance leadership. He most recently served as SVP and CFO of SAP Cloud Business Group where he established the financial vision and execution of SAP’s cloud business strategy across multiple lines of business globally: Concur, Fieldglass, Ariba, SuccessFactors, C/4HANA and Qualtrics. Some of his key responsibilities included effective capital allocation, successful integration of acquired companies, forecasting and planning, risk management, and driving efficiencies while developing commercial and pricing strategies across multiple lines of business to ensure the overall financial health of the Cloud Business Group. Before joining SAP, Todd held senior finance leadership roles as CFO of VMware’s Hybrid Cloud Business, Vice President of Oracle’s Cloud Services and CFO for Hewlett Packard Managed Services Business. Todd holds a BA in Business Administration from Southern Methodist University in Dallas, Texas, and an MBA from the University of Tennessee in Knoxville, Tennessee. He is also a member of the board of directors and audit committee of Teradata Corporation.
Todd
McElhatton
McElhatton
Chief
Finance Officer
Kyle Christensen
Kyle Christensen serves as Zuora’s Senior Vice President, Product & Solution Strategy. Kyle is a SaaS veteran with over 20 years of experience working in the enterprise software industry in marketing and product leadership roles. He helped lead marketing at Zuora early in its history as one of the first 100 employees and through its IPO in 2018. Prior to Zuora, Kyle helped scale marketing technology companies including 6sense, Invoca, and Responsys until the company’s $1.5B acquisition by Oracle. Kyle has also served in senior strategic product marketing and management roles at Salesforce on the company’s journey from $100M to $1B in revenue. He holds a BS in Engineering from the University of Pennsylvania and an MBA from the Haas School of Business at UC Berkeley.
Kyle
Christensen
Christensen
SVP, Product & Solution Strategy
Andrew Cohen
Andrew Cohen serves as Zuora’s Chief Legal Officer. He brings experience from Pivotal Software, where he joined as its general counsel at the company’s formation. He took Pivotal through its IPO, its time as a public company, and its eventual 2019 acquisition by VMware. Immediately prior to Zuora, Andrew was a Founder and Chief Legal Officer at software incubator Geometer, alongside former Pivotal CEO Rob Mee. He also spent time at EMC Corporation as Vice President, Assistant General Counsel. Andrew holds a BA from Cornell University and a JD from University of Michigan.
Andrew
Cohen
Cohen
Chief
Legal Officer
Daisy Hernandez
Daisy Hernandez serves as Zuora’s Chief Strategy and Operations Officer. She joined Zuora in January 2020, bringing over 20 years of enterprise software experience. Currently, she is responsible for running the company’s cadence to ensure its strategy is clear and translated into executable plans for every team across Zuora. Her organization is also responsible for ensuring systems are in place to allow every team and ZEO to be successful. Prior to Zuora, Daisy spent a decade at SAP, most recently serving as Global Vice President of Product for the collaboration and communities portfolio. Leading a global cross-functional organization, Daisy was responsible for driving business growth by creating verticalized solutions and enabling marketing and sales through multiple routes to market. Daisy also defined the business & commercial subscription model for one of SAP’s first multi-tenant SaaS solutions. Before SAP, Daisy held leadership roles in business operations, engineering program management, and software development at high-tech and telecommunications companies such as Oracle, BEA, Plumtree, Syndeo, Excite@Home, and Pacific Bell. Daisy graduated from the University of California Berkeley with a BS in Chemical Engineering.
Daisy
Hernandez
Hernandez
Chief Strategy and Operations Officer
Robert Hildenbrand
Robert Hildenbrand serves as Zuora’s Senior Vice President, Global Services. He brings a proven track record of 30 years in enterprise professional services. Robert’s experience focuses on delivering high-value solutions to customers and systems integrator partners, allowing them to accelerate their subscription business transformations. Prior to Zuora, Robert led successful Professional Services businesses at both enterprise software leaders and global systems integrators alike, including at e Oracle, Siebel Systems, IBM Global Services, HP Enterprise and Scient. He holds a BS in Information and Computer Science from University of California, Irvine.
Robert
Hildenbrand
Hildenbrand
SVP,
Global Services
Pete Hirsch
Pete Hirsch serves as Zuora’s Chief Product and Technology Officer. He is a seasoned technology executive with more than 30 years of experience building and operating enterprise SaaS businesses at scale, with end-to-end ownership of product management, product development, and cloud infrastructure and operations in Finance, Accounting, and Procurement. Pete most recently served as BlackLine’s Chief Technology Officer, where he was responsible for the company’s products and technology groups. While at BlackLine, Pete led the modernization of the company’s architecture and move to the public cloud, the acquisition and integration of two companies in an expansion to multiple product lines, the introduction of organic new products, and a transformation to becoming an open platform company – all while supporting the accounting volumes, complexity, and scale of the world’s largest enterprises and driving revenue growth of over 260%. Prior to BlackLine, Pete served as the Executive Vice President of Technology & Operations at Ellie Mae, where he led a team of more than 900 in building out the backbone of the US mortgage industry – used in over 40% of all home loans in the US. Previously, he served as Senior Vice President and Chief Architect at Ariba and then as Senior Vice President, Cloud Engineering & Technology at SAP and a member of SAP’s CTO Circle, following Ariba’s acquisition. He has also been a founder and early leader in several innovative technology start-ups. Pete holds both a master’s of science and a bachelor’s of science degree in Electrical Engineering from the University of Southern California, where he graduated Valedictorian.
Pete
Hirsch
Hirsch
Chief Product and Technology Officer
Valerie Jackson
Valerie Jackson serves as Zuora’s Chief People Officer, leading the company’s people teams and strategy across its global footprint. She has built and led people and culture initiatives in global, billion dollar companies for nearly 20 years in the technology and legal industries. Prior to entering the HR field, Valerie began her career as a corporate finance lawyer representing public companies, and as an international policy advisor and negotiator for the U.S. Public Company Accounting Oversight Board. A lifelong student of people and cultures, Valerie has lived in six countries and can communicate in several languages. Actively licensed to practice law in Georgia, Valerie earned her undergraduate degree in Government/International Relations cum laude from Harvard University and her law degree from Georgetown University Law Center. Valerie is also an executive coach and International Coaching Federation member who has trained with the Hudson Institute, Co-Active Training Institute and Gallup, and is a certified Reiki Master in the state of California.
Valerie
Jackson
Jackson
Chief People Officer
Robbie Traube
Robbie Traube serves as Zuora’s President and Chief Revenue Officer and is responsible for leading its global go-to-market (GTM) organization, including worldwide sales, channels and professional services. He has a proven track record of more than 25 years in enterprise software sales. Prior to Zuora, Robbie spent 10 years at Adobe, most recently serving as its Vice President, Strategic and Vertical Accounts, North America. While leading the sales organization, Robbie drove growth for one of Adobe’s largest market opportunities – Adobe Experience Cloud – by engaging companies in hi-tech, auto, healthcare, retail, CPG, financial services and insurance, travel and hospitality, and media and entertainment. Prior to his tenure at Adobe, Robbie was the Senior Vice President of Worldwide Sales at Mercado Software, where he led the company’s direct sales and operations in the U.S., EMEA and APAC, as well as channel and technology partner relationships. He continued this role at Omniture after the company acquired Mercado. Robbie also worked at ClickSoftware where he was responsible globally for running all complementary software partners (CSP’s) including SAP, Siebel and PeopleSoft (now Oracle), and Microsoft and systems integrators including Accenture, IBM, Capgemini, Deloitte and Logica.
Robbie
Traube
Traube
President and Chief Revenue Officer
Board of Directors
Tien Tzuo
Tien Tzuo is the Founder and CEO of Zuora. Beginning in 2007, Tien evangelized the shift to subscription and service-based business models, coining the phrase “Subscription Economy.” In an effort to empower this new economy, Tien created what became an award-winning monetization suite purpose-built for modern business, capable of powering any recurring revenue model, and to solve the complex billing structures they inherit. Before Zuora, Tien was one of the ‘original forces’ at Salesforce, joining as employee number 11. In his 9 years at Salesforce (1999-2008), Tien built its original billing system, later serving as Chief Marketing Officer (2003-2005), and Chief Strategy Officer (2005-2008). Tien is the author of the best selling book, “SUBSCRIBED: Why the Subscription Model Will be Your Company’s Future – and What to Do About It.” published in 2018. As a leader in the Subscription Economy, Tien has been on the cover of Forbes AI and profiled in stories by Forbes, Fortune and the Wall Street Journal. He received the SIIA 2021 CODiE Lifetime Achievement Award in Business Technology and was named Entrepreneur of the Year by Ernst & Young in 2016 and CEO of the Year by The Silicon Valley Business Journal in 2018. He has spoken at the G-20 Summit, Web Summit, Dell World, and SaaStr. Tien holds a BS in Electrical Engineering from Cornell and an MBA from Stanford’s Graduate School of Business. He is a member of the board of directors of Network For Good and from July 2020 to July 2022 he was also a member of the board of directors of Vonage, which was acquired by Ericsson in July 2022.
Tien
Tzuo
Tzuo
Chairman,
Founder & CEO of Zuora
Jason Pressman
Jason Pressman has served as a member of Zuora’s Board of Directors since September 2008. Mr. Pressman is a Managing Director at Shasta Ventures, a venture capital firm, where he has worked since 2005. Prior to Shasta Ventures, Mr. Pressman served as a Vice President of Strategy and Operations at Walmart.com, a subsidiary of Wal-Mart Stores, Inc., a worldwide retailer, from 2000 to 2004. Mr. Pressman currently serves on the boards of directors of Nextdoor Holdings, Inc., and a number of private companies. Mr. Pressman holds a B.S. in Finance from the University of Maryland, College Park and an M.B.A. from Stanford University.
Jason
Pressman
Pressman
Lead Independent Director, Managing Director, Shasta Ventures
Omar Abbosh
Omar P. Abbosh has served as a member of Zuora’s Board of Directors since July 2020. Since January 2024, Mr. Abbosh has served as Chief Executive Officer and Executive Director of Pearson plc, one of the largest education companies in the world, providing educational products and services to institutions, governments, and individual learners. From June 2020 to December 2023, Mr. Abbosh held senior roles at Microsoft Corporation, a multinational technology company, most recently serving as President, Industry Solutions. Prior to that, Mr. Abbosh served as Chief Executive Officer, Communications, Media & Technology, at Accenture plc, a professional services firm, from July 2018 to November 2019. From March 2015 to July 2018, Mr. Abbosh served as Accenture’s Chief Strategy Officer and from September 2008 to March 2015, he served as Accenture’s Managing Director, Resources UK & Ireland, and Senior Managing Director, Growth & Strategy, Resources. From 1989 to 2008, Mr. Abbosh held various other leadership roles at Accenture in strategy, corporate development and consulting. Mr. Abbosh holds a B.A. and an M.A. in Electronic and Software Engineering from the University of Cambridge and an M.B.A. from INSEAD in Fontainebleau, France.
Omar
Abbosh
Abbosh
Chief Executive Officer, Pearson plc
Sarah Bond
Sarah R. Bond has served as a member of Zuora’s Board of Directors since July 2020. Since November 2023, Ms. Bond has served as President of Xbox, part of Microsoft Corporation, a multinational technology company. Prior to Ms. Bond’s current role, since joining Microsoft in April 2017 she has held several senior roles, including Corporate Vice President, Gaming Ecosystem and Corporate Vice President, Gaming Partnerships & Business Development. From September 2015 to April 2017, she served as Senior Vice President, Strategy & Emerging Business at T-Mobile US, Inc., a wireless network operator, and held various other senior roles at T-Mobile since March 2011. From September 2006 to March 2011, Ms. Bond held various leadership roles with McKinsey & Company, focused on consumer digital businesses. She currently serves on the board of directors of Chegg, Inc. Ms. Bond holds a B.A. from Yale University and an M.B.A. from Harvard University.
Sarah
Bond
Bond
President,
Xbox at Microsoft
Laura Clayton McDonnell
Laura A. Clayton (professionally known as Laura Clayton McDonnell) has served as a member of Zuora’s Board of Directors since January 2022. Since March 2023, Ms. Clayton McDonnell has served as President, Corporates, at Thomson Reuters Corporation, a leading provider of business information services. Prior to joining Thomson Reuters, she served as Senior Vice President, Sales – East, Canada and Latin America at ServiceNow, Inc., from January 2021 to February 2023 and was Vice President, Enterprise Sales – East Region from January 2019 to January 2021. From July 2017 to December 2018, Ms. Clayton McDonnell served as a Vice President at Microsoft Corporation and as a General Manager at Microsoft Corporation from November 2015 to June 2017. Ms. Clayton McDonnell currently serves on the board of the Women’s Forum of New York City, is a member of Women’s United of United Way of New York City and is an Advisory Committee Member for the Belfer Center for Innovation and Social Impact. Ms. Clayton McDonnell holds a B.S. from San Jose State University and a J.D. and M.B.A. from the University of California, Berkeley.
Laura
Clayton
McDonnell
Clayton
McDonnell
President, Corporates for Thomson Reuters
Ken Goldman
Kenneth A. Goldman has served as a member of Zuora’s Board of Directors since February 2016. Mr. Goldman served as the President of Hillspire LLC, a family office management company, from September 2017 until April 2022. From October 2012 to June 2017, Mr. Goldman served as the Chief Financial Officer of Yahoo! Inc. Prior to this, Mr. Goldman was the Senior Vice President and Chief Financial Officer of Fortinet, Inc., a provider of threat management technologies, from 2007 to 2012. From 2000 until 2006, Mr. Goldman served as Senior Vice President of Finance and Administration and Chief Financial Officer of Siebel Systems, Inc. Mr. Goldman served on the Financial Accounting Standards Board’s (FASB) primary Advisory Council from December 1999 to December 2003. From January 2015 to December 2017, Mr. Goldman served for a three-year term as a member of the Public Company Accounting Oversight Board’s (PCAOB) Standing Advisory Group. From July 2018 to July 2022, Mr. Goldman served as a member of the Value Reporting Foundation Board (formerly known as the Sustainability Accounting Standards Board (SASB) Foundation), an independent nonprofit responsible for the funding and oversight of SASB. Mr. Goldman currently serves on the boards of directors of Fortinet, Inc., GoPro, Inc., and RingCentral, Inc. Mr. Goldman previously served on the boards of directors of NXP Semiconductors N.V. from August 2010 to June 2022 and TriNet Group, Inc., from August 2009 to August 2020. In addition, he is a Trustee Emeritus on the board of trustees of Cornell University. Mr. Goldman holds a B.S. in Electrical Engineering from Cornell University and an M.B.A. from Harvard Business School.
Ken
Goldman
Goldman
Former CFO at Yahoo
Amy Guggenheim Shenkan
Amy Guggenheim Shenkan has served as a member of Zuora’s Board of Directors since January 2022. Ms. Shenkan has acted as a Senior Advisor to Altamont Capital Partners since June 2021 and serves on the boards of its portfolio companies, Byrider Sales of Indiana S, LLC, dba Byrider, and Hybrid Promotions, LLC, dba Hybrid Apparel. Previously, she served as the President and Chief Operating Officer of Common Sense Media from February 2011 to December 2017. Prior to joining Common Sense Media in 2011, Ms. Shenkan was a digital transformation expert with McKinsey & Company, Inc. Ms. Shenkan previously served on the board of directors of Ritchie Bros. Auctioneers Incorporated from July 2017 to April 2022, and she currently serves on the Global Advisory Board of Harvard Business School and the board of directors of Pickles Auctions, a private company. Ms. Shenkan holds a B.A. from the University of Michigan and an M.B.A. from Harvard Business School.
Amy
Guggenheim
Shenkan
Guggenheim
Shenkan
Senior Advisor and Operating Partner of Altamont Capital Partners
Tim Haley
Timothy Haley has served as a member of Zuora’s Board of Directors since October 2010. Mr. Haley is a Managing Director at Redpoint Ventures, a venture capital firm, which he co-founded in 1999. Prior to co-founding Redpoint Ventures, Mr. Haley was a Managing Director of Institutional Venture Partners, a venture capital firm. From 1986 to 1998, Mr. Haley was the President of Haley Associates, an executive recruiting firm in the high technology industry. Mr. Haley currently serves on the boards of directors of Netflix, Inc., 2U, Inc., and thredUP Inc. Mr. Haley is also on the Board of Trustees of Santa Clara University. Mr. Haley holds a B.A. in Philosophy from Santa Clara University.
Tim
Haley
Haley
Partner,
Redpoint Ventures
John D. Harkey Jr
John D. Harkey, Jr. has served as a member of Zuora’s Board of Directors since April 2024. He has served as the principal and founder of JDH Investment Management, LLC, an investment advisory firm, since 2007, and as chairman and chief executive officer of Consolidated Restaurant Operations, Inc., a full-service and franchise restaurant company, since 1998. Mr. Harkey is also co-founder, and serves on the board of directors, of Cessation Therapeutics, a developer of vaccines for addictions to fentanyl, heroin and nicotine, since June 2018 and co-founder and chairman of the board of Dialectic Therapeutics, which develops cancer immunotherapies, since 2019. In addition, he was a co-founder of AveXis, Inc., a biotechnology company, from 2010 until it was acquired in 2018 by Novartis AG, and served as executive chairman from 2010 to 2015. Mr. Harkey currently serves on the board of directors of Lions Gate Entertainment Corp., and previously served on the boards of directors of Sumo Logic, Inc., Loral Space & Communications, Inc., Emisphere Technologies, Inc., Energy Transfer Equity, LP, Energy Transfer Partners, LP, Regency Gas Partners, LP, Leap Wireless, Inc., Pizza Inn, and Fox & Hound Restaurant Group. Mr. Harkey holds a B.B.A. in Business Honors from the University of Texas at Austin, a J.D. from the University of Texas School of Law, and an M.B.A. from Stanford Graduate School of Business.
John D.
Harkey Jr
Founder and Principal of JDH Investment Management, LLC
Joe Osnoss
Joseph Osnoss has served as a member of Zuora’s Board of Directors since March 2022. Mr. Osnoss is a Managing Partner of Silver Lake, which he joined in 2002. From 2010 to 2014, he was based in London, where he helped oversee the firm’s activities in EMEA. Prior to joining Silver Lake, Mr. Osnoss worked in investment banking at Goldman, Sachs & Co., where he focused on mergers, acquisitions, and financings in the technology and telecommunications industries. Mr. Osnoss is currently a member of the boards of directors of EverCommerce Inc., First Advantage Corporation, Global Blue Group Holding AG, Global Payments Inc., and a number of private companies. Mr. Osnoss previously served on the boards of directors of Cornerstone OnDemand, Inc., from December 2017 to October 2021, and Sabre Corporation from March 2007 to April 2021. Mr. Osnoss received his A.B. in Applied Mathematics and a citation in French Language from Harvard College. He has remained involved in academics, including as a Visiting Professor in Practice at the London School of Economics, a member of the Dean’s Advisory Cabinet at Harvard’s School of Engineering and Applied Sciences, and a participant in The Polsky Center Private Equity Council at the University of Chicago.
Joe
Osnoss
Osnoss
Managing Partner of Silver Lake