Subscription Billing Integrated with Salesforce

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THE LEADER IN SUBSCRIPTION BILLING & PAYMENT SOLUTIONS

Do you use salesforce.com, the worldwide leader in on-demand CRM services, to manage your vital customer and sales data? Don't you want to manage your recurring billing, online payments, and subscriptions in Salesforce as well? That’s what you get with Z-Force: Z-Billing 2.0 and Z-Payments 2.0 fully integrated with salesforce.com. Now you can sell subscriptions online or through your sales team, improve subscription renewals and up-sells, and service those customers all in one place.

Z-Force includes powerful e-commerce, quoting, and customer support features to help you sell your subscription service and keep your customers happy. With Z-Force, you can start taking subscription orders from your Website and manage those customers in salesforce.com. You can standardize and enforce pricing across all channels. And you can arm sales and service teams with data that can help improve retention, increase renewals, and drive more up-sell.

Z-Force is a 100% native Force.com application with the following modules:

Z-Force 360: makes all customer subscription, billing, and payment data visible within Salesforce for a 360 degree view of the customer and up-to-date metrics for your subscription business.
Z-Force Quotes: enables sales teams to easily build customer-ready quotes based upon your subscription catalog. Approved quotes are automatically pushed into the billing system for end-to-end billing and subscription management.
Z-Store: built on the Z-Commerce Platform, the Z-Store provides shopping cart like functionality for taking orders from your website – all with minimal IT resources or involvement.

Z-FORCE BENEFITS

With Z-Force both Z-Billing 2.0 and Z-Payments 2.0 are instantly integrated with Salesforce CRM. Z-Force enables companies to quickly start selling subscriptions online or through your sales team, and keep those customers happy so they keep renewing.

360 degree view of customer invoices and payments

arm sales and service teams with customer billing, payment, and collection status right there in salesforce.com so they can quickly resolve issues and keep customers happy.

Improve up-sell and renewals

within salesforce.com your sales and support teams can now see a full and accurate view of which services each customer subscribes to so they can identify up-sell opportunities, and respond proactively to down-sell or cancellation risks.

Improve customer support

give your support team full visibility into each customer's billing and payment history so they can answer billing questions without ever leaving Salesforce Service & Support.

Manage your subscription business by the numbers

standard and customized reports and dashboards provide visibility into critical subscription metrics, such as renewal rates, monthly recurring revenue (MMR), contract value, up-sell and cross-sell, and collections — all within salesforce.com!

Eliminate double-entry and reduce errors

customer orders are entered once into Salesforce during the sign-up or quoting process, and automatically pushed into Z-Billing 2.0 so your Sales Operations and Finance teams no longer have to re-enter them into operational systems for invoicing, payment, and subscription management.

Enforce uniform pricing across all channels

ensure pricing and policies are consistent across both web-sales and direct-sales channels. A standardized subscription catalog for your sales teams means fewer downstream headaches for sales operations and finance.