If you're a subscription based business these probably sound familiar to you....
- Your competitor has a new pricing option and is stealing your customers. Your product is better...... but you can't support the new pricing model.
- Customers complain about their bills
- Your CFO isn't sure if you're getting paid the right amount due to revenue leakage and billing errors
- Sales can't up-sell or cross-sell because they don't know what customers already have
- Ready to go public? You've got the customers and revenue but you
can't meet compliance requirements
- Month-end close isn't scalable - - can take more than a month and the only way to scale is to add more bodies
- "Introductory FREE pricing" is all you can do because you don't have any way to track usage and bill customers anyway
- You call 5+ different spreadsheets your "system"
- Your 5+ spreadsheets are manually updated by an army of temps each month - - errors anyone?
- Engineers can launch a new product in 6 weeks, but you need another year to customize your billing system to support it