OUR CUSTOMERS

Marketsync

www.marketsync.com

Zuora Seals the Gap Between Marketsync’s Customer Subscription Data and Salesforce with
Z-force

Thanks to Z-Force, we manage all of our customer subscription data from within salesforce.com and we’ve automated the recurring billing process, saving significant man hours and getting cash in the door faster.

Company Background

Marketsync is the leading provider of advanced multi-channel sales communication solutions. Marketsync’s flagship product, direcTouch™, is an on-demand service for salesforce.com users that improves response rates from targeted decision makers tenfold through intelligent, automated direct mail, email and voice communications. Highly successful companies including BOK Financial Corp, Egencia, ExactTarget, Kadient, PEMCO Insurance and SIRVA rely on direcTouch to enhance their sales enablement processes, improve sales velocity, and measure the impact and effectiveness of their sales communications.

Business Challenge

Manual billing system was error prone and time consuming
Difficulty staying on renewal schedule without automated alerts
Customer records were not centralized

Solution

Marketsync selects Zuora to automate their billing operations and enable them to scale via operational structure and efficiency
As a company that relies on the the Salesforce community for business, Marketsync is excited to add an “Order now” button to their listing and start taking orders directly from the AppExchange site

Results

Using Z-Billing allows Marketsync more time to focus on customer growth
Zuora’s flexible solution seamlessly provides Marketsync with the ability to increase its customer base 5X without increasing administrative headcount
Zuora’s analytics eliminate the need for ongoing excel record keeping, saving even more time
Decrease in manual billing errors provided Marketsync with an immediate increase in top line revenues
Marketsync now puts more money in the bank with accurate and timely bills increasing cash flow

ZUORA IS THE LEADER IN SUBSCRIPTION BILLING & PAYMENT SOLUTIONS